Rest Easy SOHO Plans
Our SOHO Rest Easy computer service is designed so you can do just that – Rest Easy.
In today’s world with there is an ever increasing reliance on technology, IT has become recognised as the business lifeline. Our SOHO Rest Easy plans have been designed to help you manage, develop and secure that lifeline.
Computer Solutions SOHO Rest Easy plans are a managed IT support service that give the small office home office ongoing IT support, security and management for a fixed monthly fee.
The following table details our plan features and services
| Silver Plan | Gold Plan | ||
|---|---|---|---|
| Monitoring Services | |||
| 24×7 Availability Monitoring and Alerting |  |
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| Error and Event Log Monitoring | |
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| Drive Space Monitoring | |
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| Services Monitoring (internal) | |
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| Asset Inventory | |
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| Security Services | |||
| 24×7 Server/Desktop Monitoring and Alerting | |
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| Hacker Check | |
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| Antivirus Monitoring (internal) | |
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| Backup Monitoring and Administration | |
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| Maintenance Services | |||
| Remote Resolution of Issues where able | |
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| Diagnostic Tune Up e.g. del temp files, defrag, etc | |
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| Support Services | |||
| Phone and Email Support | |
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| Remote Support in relations to Maintenance | |
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| Onsite Support |
(within limits)
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| Extended Support Services | |||
| Guaranteed Response Times | |
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| Annual Service Review | |
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| Monthly Costs | |||
| Setup (once off) | enquire | enquire | |
| Per Server/Desktop | enquire | enquire | |
| Phone and Email Support | included | included | |
| Remote Control Support | included
(within limits)
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included
(within limits)
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| Onsite Support | 10% discount | 30% discount
outside scope of plan
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